Resolved Issues Uploading Large Files

[Luke Reichelt]

At the moment, I seem to be having some issues uploading larger files (i.e. those over 100 MB in size). Specifically, the upload process tends to stall at about 5 to 10 percent. Am I the only one experiencing this problem?

 

[Lucy]

I've not had any other reports of this issue, are you still having problems?

 

[Luke Reichelt]

I've not had any other reports of this issue, are you still having problems?

Unfortunately, yes, I am still having these problems. Either way, it might be a good idea to perform some site maintenance at this time.

 

[misha.physics]

I used to notice such the problem for a while, so I used links to my Google Drive for several my add-ons, because I couldn't attach archives. But I'm not sure if it occurs now.

 

[Lucy]

Unfortunately, yes, I am still having these problems. Either way, it might be a good idea to perform some site maintenance at this time.

Sure thing. What kind of maintenance did you have in mind?

We chunk uploads into multiple parts and shove them into digitalocean's object storage platform once they're successfully uploaded. That element of the forum relies on some custom code I haven't poked in a while, I shall blow on it and see if that makes a difference.

 

[Luke Reichelt]

Sure thing. What kind of maintenance did you have in mind?

We chunk uploads into multiple parts and shove them into digitalocean's object storage platform once they're successfully uploaded. That element of the forum relies on some custom code I haven't poked in a while, I shall blow on it and see if that makes a difference.

I don't know what exact kind of maintenance is needed, just that it is needed. Although I think you'll most likely need to revise the code you mentioned.

By the way, I forgot to mention one other thing - sometimes the files will fully upload, but for some reason the site will fail to recognize them as having been uploaded.

 

[Luke Reichelt]

Sure thing. What kind of maintenance did you have in mind?

We chunk uploads into multiple parts and shove them into digitalocean's object storage platform once they're successfully uploaded. That element of the forum relies on some custom code I haven't poked in a while, I shall blow on it and see if that makes a difference.

Are you currently busy with something? Because you still haven't taken the time to revise the code like I suggested.

 

[garyw]

Are you currently busy with something? Because you still haven't taken the time to revise the code like I suggested.

Hi Luke,

In case you aren't aware, the staff here are volunteers. That means we give time when we can, we have day jobs that actually pay the bills so yes, we are all busy.

What code do you feel needs to be revised here? If you could provide more details then we can investigate further. We don't just "revise code" on a whim, we need to have details on the issue and confirmation of that issue. I hope you understand that.

 

[Luke Reichelt]

Hi Luke,

In case you aren't aware, the staff here are volunteers. That means we give time when we can, we have day jobs that actually pay the bills so yes, we are all busy.

What code do you feel needs to be revised here? If you could provide more details then we can investigate further. We don't just "revise code" on a whim, we need to have details on the issue and confirmation of that issue. I hope you understand that.

I wasn't trying to be rude there, I was simply asking what the staff were up to. As Xyon stated in a previous post, the ability to upload files on this site apparently depends on some custom code that the staff haven't attended to in a while, and I and other users are currently unable to upload anything over 100 MB in size.

 

[Lucy]

So far I've got as far as "yes, there's an issue". Some kind of network reset kicks in for files above a certain limit. I haven't had time to devote to figuring out what's wrong yet.

 

[Lucy]

It looks like this was caused by the "chunked uploads" plugin not working properly. I've given it a thump and it should behave itself now.